Chief executive Paul Pester is "truly sorry" and admits he does not know when it will all be fixed.

House of Lords
Parliament

Lord Patten acknowledges "things have been said which are heated on both sides".

"I don't think we're teetering on a Weimar-era edge but I do think there's a danger to what the French call solidarity," he observes.

Referring to Jacob Rees-Mogg comments about the Lords "playing with fire", he says: "Playing with fire is blundering into Northern Ireland with a policy which is clueless and deluded with a can of petrol and a box of matches in the other hand.

He refers to the old animosities in Northern Ireland and says: "It would be shameful if we did anything to make that more likely - it would be a stain on our history"

House of Commons
Parliament

Conservative Anna Soubry says she agrees with "absolutely everything" Yvette Cooper says.

Ms Soubry says that the Labour motion "is a fishing expedition" that extends far too far.

"It is imperative that we remember... that civil servants are some of the most outstanding workers in our country" and says that it is essential that they can give ministers "robust advice" without fear of it being disclosed to public.

Anna Soubry says Labour should have used their motion to talk about the "positive benefit" of immigration.

House of Lords
Parliament

Image source, HoL

Peers begin day five of six days of report-stage debate on the EU Withdrawal Bill, external, which repeals the European Communities Act 1972 and writes EU law into UK law ahead of Brexit.

Report stage is when changes discussed earlier in the bill's passage are usually made - either through amendments brought forward by the government or forced on them through a vote.

First up is an amendment in the name of Conservative Lord Patten of Barnes, whichwould require ministers and the devolved authorities to act in a way that is compatible with the 1998 Northern Ireland Act, and to have due regard to the Belfast principles.

The Belfast principles include partnership, equality and mutual respect as the basis of relationships within Northern Ireland, between the North and South of Ireland, and between the islands of Ireland and Great Britain.

A first-generation Windrush migrant describes his journey from Jamaica to the UK in 1948.

House of Commons
Parliament

Home Affairs Committee chair Yvette Cooper says there have been too many stories of "deep injustices".

She pays tribute to people for the "bravery" they've shown in sharing their stories.

"It has to be all of our determination now to put this right," she says, and welcomes Sajid Javid's pledge to "do right" by the Windrush generation.

Ms Cooper says that the Home Affairs Committee has not discussed the disclosure of information proposed by the Labour motion.

House of Commons
Parliament

Conservative Alberto Costa says that he is proud "as the son of economic immigrants" to welcome Sajid Javid as the new home secretary.

"I like many others in this House welcome the change of tone and approach that [Sajid Javid] has taken."

He welcomes the steps that the government has taken to help the Windrush generation but accepts that more needs to be done.

House of Commons
Parliament

Image source, hoc

SNP's home affairs spokesperson Joanna Cherry says the former home secretary may have resigned but no-one has been held to account for the imposition of the targets which led to the Windrush scandal.

She says it is the direct imposition of policy which has caused the problems being seen, not errors or officials.

Ms Cherry says the prime minister needs to answer for the policies that have caused this problem.

She congratulates the Opposition for securing the debate today; but she says there have been "unfortunate rhetoric" from elements of the Labour party on immigration in the past.

The SNP position is that there should be a "root and branch" review of immigration policy, which is based on evidence, she says.

Select Committee
Parliament

Labour MP Rushanara Ali asks chief executive Paul Pester if his bonus was contingent on the customer migration happening in April.

"There is a reward for completing migration, but it was not related to the timing," replies Mr Pester.

Select Committee
Parliament

TSB shut down services for two days from the evening of Friday 20 April to move 1.3 billion customer records from former owner Lloyds to a new IT system managed by Sabadell.

As soon as the new system was switched on during Sunday evening, customers reported seeing other people's account details alongside a range of other difficulties.

The move had been expected in November, and was set to save the business an estimated £100m a year.

Access to accounts via online banking and the bank's app was patchy in the following days, while those who did manage to get into their accounts encountered some extraordinary errors.

The bank's chief executive Paul Pester has promised that no customer would be left out of pocket. He has insisted that his bank's website is now allowing 95% of customers to log in.

Image source, Roger Harris

The Speaker is asked in the Commons about accusations of bullying made by his former private secretary.

House of Commons
Parliament

Image source, HoC

Home Secretary Sajid Javid says there are "men and women from the Windrush generation who have been let down by the immigration system".

"I will do whatever it takes to put this right," he says.

Mr Javid says that the motion would create extra work for 100 staff, disrupting the current remedial work at cost to taxpayers.

He says it is an "important point" that the motion asks for documents from 2010 onwards, and not from 2009.

"This government does recognise the importance of transparency," he says, he will write each month to the Home Affairs Committee Chair, Yvette Cooper, on progress and the latest position on removals and detentions.

He adds that he will bring independent oversight to the department, which would aim to complete their work by the summer recess.

He pays tribute to the previous home secretary, Amber Rudd, for the work she had started in rectifying the situation.

The compensation scheme will be overseen by an independent person and there will be a consultation on the scope of the compensation available, he says.

Select Committee
Parliament

Independent MP Charlie Elphicke asks what process was followed to determine the new system was in the best interest of customers.

Paul Pester says it it a platform built "to TSB's requirements" and adds that independent testing took place.

Select Committee
Parliament

"How long do you think the average TSB customer... can survive without access to their bank account?" asks chair Nicky Morgan.

She reads an email from a customer who says they haven't been able to access their accounts since the disruption first started.

Mr Pester says that no customers have been locked out of their account for two weeks, as the email read by Nicky Morgan suggested.

Select Committee
Parliament

Chair Nicky Morgan thanks the witnesses for coming to give evidence.

TSB's chief executive Paul Pester apologises to customers for the serious disruption over the last few days.

"For that we are truly sorry."

He explains the circumstances that led to the breakdown, and says that "as of now", the login success rate for the mobile app is "as we would expect", which he clarifies means around 95% of people can log in when they want.

Hundreds of women in England may have died prematurely after failing to receive breast scan invitations.