New guidance for call centre safety publishedpublished at 15:31 British Summer Time 3 August 2020
The Scottish government has published fresh guidance for call centres following an outbreak at a workplace in Lanarkshire.
One employee at the Sitel call centre near Motherwell had raised concerns about staff breaching social distancing rules in communal areas while taking their breaks.
The new guidance encourages employers to consider staggering break times, having staff to remain on-site for breaks and providing outdoor areas.