Police call 'near misses' revealedpublished at 14:03 Greenwich Mean Time 6 December 2016
BBC investigation has revealed a catalogue of errors in call handling by Police Scotland.
More than 80 "near misses" have been recorded in police call centres since April.
Files show staff mishandled 999 and 101 calls involving road traffic accidents, domestic abuse, assault, self-harm, and vulnerable children and adults.
Police Scotland said these incidents accounted for only one in every 22,500 calls.
The logging of "near misses" follows Police Scotland's failure to act on a 101 call about a car crash on the M9 last year. The crash resulted in the deaths of Lamara Bell and John Yuill.
Ms Bell, who was discovered critically injured in the crashed car, had been in the vehicle next to her dead partner Mr Yuill for three days. She died later in hospital.
A subsequent HM Inspectorate of Constabulary report, external found examples of call handlers being under pressure to end calls quickly and grading of calls being dependent on resources available.