Background: Progress report on police call handling after M9 crashpublished at 12:28 Greenwich Mean Time 21 February 2019
In 2017 we reported that the findings from a review of police call handling were published by Her Majesty's Inspector of Constabulary.
An inquiry was ordered in the wake of a crash on the M9 in 2015 in which two people died after police call handlers failed to pass on an accident report.
Derek Penman reviewed 98 notable incidents between April and November 2016.
About 23% involved handlers selecting the wrong location for the incident.
But the report from the independent police watchdog pointed out that the incidents looked at represented a tiny proportion of calls received by Police Scotland.
Lamara Bell and John Yuill died following the crash on the M9 in July 2015.