Background: ScotRail unveils customer service improvement planpublished at 14:06 Greenwich Mean Time 26 March 2019
ScotRail has unveiled a £18m plan to try and improve its performance for passengers.
Leasing three extra trains and hiring more staff - including 55 drivers and 30 conductors - is part of the bid to improve its service.
The plan was demanded by Scottish government after months of disruption to rail services.
The remedial strategy will also see information screens upgraded at 16 stations.