Failing Lee-on-the-Solent care home placed in special measures

A resident at Glen Heathers said staff were often rude

An understaffed and failing care home where a resident told inspectors they wished they were dead has been placed in special measures.

The Care Quality Commission (CQC) found Glen Heathers, in Lee-on-the-Solent, "unclean" and "cluttered".

One resident said it was a "dump", while another said they had been left to sit in faeces for hours by staff.

Care home operator Saffronland Homes said it was "entirely committed" to improving it.

The CQC found safeguarding concerns were not acted upon and some medicines were not well managed.

'Lack of care'

A cream that should not have been used for more than five consecutive days was used on one person for 27 mornings in a row.

Residents said it was clear that there were too few staff at the home and inspectors found an overreliance on underqualified agency workers.

"They tell you they're busy...and then you don't see them again. I sat in poo for a couple of hours once," a resident said.

Another said they wished they were dead so they would not "have to put up" with living there.

Testing for Covid-19 was poor during the inspection in September and the CQC concluded there was a "lack of care, attention and action" from senior staff at the home. It can care for up to 52 people aged over 65.

Saffronland Homes said it was "extremely disappointed" with the outcome of the inspection but had taken "immediate action".

The home's management has changed, along with auditing protocols, it said.