Wales 'satisfied' with NHS and schools, says survey
- Published
The majority of people in Wales are happy with NHS care and schools, according to a national survey.
Of those asked, 92% said they were satisfied with their GP service and children's primary school, despite warnings about education failings in Wales.
Only 57% said their local authority provided high quality services.
The National Survey, external asked 14,500 people from across Wales their views on wellbeing and public services.
The survey also found:
91% of people were satisfied with the care they received at their last appointment at an NHS hospital
85% were satisfied with their child's secondary school
79% of people felt safe on public transport after dark
75% of households had access to the internet - up from 73% in 2012
92% of homes had at least one smoke alarm
More than a third of people - 38% - found it difficult to make a GP appointment, but 96% said they felt they were treated with dignity and respect when they did get one.
Levels of satisfaction with care received at hospital were lower in Powys Teaching Health Board than in other areas, with a significant drop since last year.
83% said they were satisfied with care this year compared to 92% in 2012-13.
The satisfaction figure across Wales was 91%.
Just over half of parents said they supported their child with school work several times a week, while 82% said they read stories to their children.
Only a quarter of those asked said they felt that they could influence decisions affecting their local area, with residents in Carmarthenshire and Bridgend among those who felt they had the least say.
Though the survey found more people in Wales have access to the internet compared to 2012, deprivation remains a barrier to digital inclusion - with 24% of those living in the worst poverty having no access to online services.
Health
92% satisfied with their last GP visit
38% had difficulty getting a GP appointment
91% satisfied with hospital appointment
94% had hospital appointment at convenient date and time
Overall satisfaction with NHS 6.2 out of 10
Education
92% of parents satisfied with their child's primary school
85% satisfied with their child's secondary school
Highest rating for education system in Flintshire at 6.7 out of 10
Lowest rating for education system Rhondda Cynon Taf at 6 out of 10
Overall satisfaction with education system 6.3 out of 10
Transport
79% of people feel safe on public transport after dark
77% most likely to use their car to travel to work
17% most likely to walk to work
49% most likely to walk to local shops
Overall satisfaction with transport system 5.9 out of 10
Local councils
24% felt they could influence decisions in their area
77% across Wales agreed their area was free from graffiti and vandalism
93% in Powys agreed their area was free from graffiti and vandalism
65% in Merthyr Tydfil said their area was free from graffiti and vandalism
57% said their council provided high quality services
Well-being
average satisfaction with personal relationships was 8.6 out of 10
satisfaction with life rating 7.7 out of 10
satisfaction with households financial situation was 6.9 out of 10
77% said they felt happy all or most of the time over previous month
1% said they had not felt happy at all over previous month
Internet access
75% of households in Wales have internet access
34% of households living in social housing have no internet access
52% use mobile phone to access internet, up from 41% a year ago
33% use tablets for the internet, up from 17% a year earlier
25% of people of 75 or over use the internet
Smoke alarms
8% of households do not have a working smoke alarm
6% of households with children do not have a working smoke alarm
9% of households without children lack a working smoke alarm
Finance minister Jane Hutt said the Welsh government would use the survey to develop public services.
"The results being published today are very encouraging and show people in Wales have a high level of satisfaction with the key public services they access," she said.
"I'm sure local authorities and local health boards will also find these results useful as they plan the services they'll be delivering over the coming year."
Plaid Cymru health spokeswoman Elin Jones said health workers should be "congratulated" for ensuring most people had a positive experience of the NHS.
But she warned there appeared to be "increasing concern in many communities" over Welsh ministers' "lack of leadership in delivering health provision".
"The Welsh government's threat to centralise community-based services is eroding trust, and this is shown in the figures," she said.
Welsh Liberal Democrat leader Kirsty Williams welcomed the overall satisfaction levels for public services.
But she argued an "increasing number" of people felt they were being let down "whether it be in health or education".
"Month after month important health targets are missed by this Welsh Labour government, patients deserve better," she added.
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