A third of gigs give 'no access information' for disabled fans, suggests charity

A third of live music events have "no access information" on their websites for deaf and disabled people.

That's according to a report from the charity Attitude is Everything.

It asked 280 mystery shoppers about experiences at 386 UK gigs and festivals.

The charity's findings suggest 60% were put off buying tickets because they couldn't find details of things like wheelchair ramps and hearing loop stations.

Fans like Kate have told Newsbeat issues include not knowing about stairs to entrances and toilets

The charity explained: "For disabled fans, the first barrier to accessing live music typically happens before they've even purchased a ticket.

"Audiences are unlikely to attend live music events unless they know their diverse range of access requirements can be met."

According to the most recent DCMS Taking Part survey, deaf and disabled people are now estimated to make up 15% of all live music attendees in the UK.

Attitude is Everything Chief Executive, Suzanne Bull, said: "Digital has revolutionised the live sector and how music lovers buy tickets, find information and share their experiences.

"A lack of decent online access information websites has become a constant source of frustration to millions of disabled fans."

Emily Eavis co-organises Glastonbury with her dad Michael

Glastonbury Festival organiser Emily Eavis has called on events to do more to ensure all music fans can enjoy events.

"It is vital that all festival-goers can easily access clear information about how to buy tickets, what facilities are available onsite and how they can arrange for the necessary support in order to be able to attend."

Geoff Ellis has organised T in the Park since becoming chief executive of DF Concerts in 2001

Geoff Ellis, who organises T in the Park, recently helped put on a gig for disabled music fans in Glasgow.

He told Newsbeat it had opened his eyes to the needs of deaf and disabled fans.

"It's been more difficult than I envisaged but it's been rewarding at the same time.

"I wouldn't say we treated them as an afterthought before but it's certainly enhanced our understanding of what the needs are for disabled customers."

The law says people running gigs must make "reasonable adjustments" to make sure that everyone can enjoy the acts.

Lots of venues and major festivals are also signed up to Attitude is Everything's charter of best practice, which means they agree to meet a certain level of accessibility for disabled fans.

As a result of its findings Attitude Is Everything has launched a campaign to raise awareness for venues to put more information online.

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