Ryanair boss: Customer service was lacking in past

Ryanair's chief executive Michael O'Leary has said a greater focus on "customer experience" is behind its rise in half-year profits.

The firm recorded a 32% rise in half-year net profit to €795m (£621m) and said its full-year profit would now be between €750m and €770m, compared with its previous forecast of €650m.

Mr O'Leary said the airline was "expanding rapidly across Europe" with customers "coming back to us in ever-increasing numbers", though did admit its service had "left something to be desired" in the past.

First broadcast on BBC Radio 4's Today programme on November 3 2014.