Train delay refunds: Which? issues rare super-complaint to rail regulator

Train companies are making it too difficult for delayed rail passengers to receive compensation, consumer group Which? has argued.

It is making a so-called super-complaint to the railway regulator, the Office of Rail and Road (ORR), who are legally bound to investigate.

Which? said that as many as 47 million journeys a year end in cancellation or delay, and it should be easier for passengers to get their money back.

Richard Westcott reports.