How to complain: Jasper Griegson and Baroness Buscombe
Jasper Griegson, author of The Complete Complainer, and Baroness Buscombe, chairman of the Press Complaints Commission, on the tricks of how to complain.
He said official complaints departments are not the best way to approach a company, whilst the PCC said it wanted people to get in touch.
They spoke after watching a Daily Politics film with Esther Rantzen on complaining.