Patients' concerns should not be brushed aside, says Ann Clwyd MP
The culture of delay and denial over NHS complaints in England must come to an end, a review of the system says.
The government-commissioned inquiry - led by Welsh Labour MP Ann Clwyd - said too many patients found the current approach unresponsive and confusing.
It said it was putting the health service on a year's notice to improve accountability and transparency.
Parliamentary correspondent David Cornock told BBC Wales Today's Jamie Owen the details.