GP out-of-hours care 'diabolical' in Cardiff, says watchdog

GP out-of-hours health care in Cardiff and the Vale of Glamorgan is "diabolical" and should be overhauled, a patient watchdog has said.

People are waiting too long to be assessed over the phone and to be seen by medical staff, according to the local community health council.

It said the result was more people turning up at A&E "inappropriately".

Cardiff and Vale University Health Board (UHB) said it was improving the service in response to growing demand.

Nick Palit reports