'Shocking service'published at 13:58 British Summer Time 2 October 2017
We heard earlier from one traveller who praised the CAA's response in helping him return to the UK.
But Matt Rogerson is less impressed with regulator.
"Me, my wife, our 13-month son were supposed to return to LGW from Mahon, Menorca today. Four phone calls to the CAA told us not get our transfer from hotel to airport until a new flight was scheduled. The flight ZB 763 was supposed to leave at 12:40 local time.
"The CAA advertised the new flight details approx 11:25, 75 mins before departure, giving us no time to get to the airport following their instructions to not go to the airport originally (their website and automated phone system says the same thing - don’t go until new flight details confirmed).
"We are now stuck in Ciutadella, checked out of the hotel and don’t know what we’re supposed to do. The CAA haven’t called back despite saying they would. We have nowhere to stay tonight and no idea when we’re going back. Shocking service."