Thomas Cook holidaymakers 'held over a barrel'published at 10:14 British Summer Time 25 September 2019
BBC Radio Kent
A Kent woman on holiday in Spain says she has been forced to pay for her hotel room all over again, after travel firm Thomas Cook collapsed.
Pauline Bailey said she had just got out of the hotel swimming pool in Almeria in Spain when staff told her she would not be allowed to return to her room.
She told BBC Radio Kent she had paid in full for her holiday with Thomas Cook about six months ago.
"They'd locked the rooms of all the Thomas Cook people," she said.
She said staff had to let her into her room to retrieve her credit cards.
"We're here for ten days and we've had to pay for the ten days.
"There's a couple at the hotel who have a little one who couldn't afford to do it. They were in tears. I don't know what happened to them since."
She said Thomas Cook staff told her holidaymakers in about 60 rooms had been asked to pay again by the hotel.
"You're held over a barrel. What choice do you have?"