Summary

  • The global IT problems are causing issues across the West of England

  • Many GP surgeries are impacted by the problems with some asking patients to attend A&E in an emergency

  • Bristol Airport is asking passengers to bring cash as retailers are unable to accept card payments

  • GWR says trains are running normally but passengers are advised to allow extra time for journeys

  • More on the national impact on this live page

  1. Somerset Council's bank payments haltedpublished at 11:46 British Summer Time 19 July

    Kaushal Menon Muralidharan
    BBC News, West of England

    Somerset Council bosses confirmed the authority is unable to send bank-to-bank transfers.

    In spokesperson said: "Somerset Council has not been affected by the outages to the extent which some other organisations have, but we are seeing partner and supply chain impact which in turn affects some areas of operation.

    "Due to this we are currently unable to send BACS payments until the issue is resolved."

  2. Delays and disruption at hospitalpublished at 11:43 British Summer Time 19 July

    Salisbury District Hospital has confirmed it has been affected by the IT outage.

    In a post on X, it said: “We are suffering some delays at our hospital with our administrative services due to the global IT outage.

    “We ask patients and visitors to please bear with us as we use alternative methods."

  3. GP surgeries: Check-in problemspublished at 11:42 British Summer Time 19 July

    Screen in doctor's surgery

    These screens might be familiar to you if you've been to see your doctor recently.

    This one in Kingswood, near Bristol, allows you to check in when you have an appointment.

    But, as you can see, it's currently not working.

  4. 'I'll be worrying all weekend'published at 11:42 British Summer Time 19 July

    Jacqueline Smith, speaking outside a GP practice in South Gloucestershire

    Jacqueline Smith, speaking outside a GP practice in South Gloucestershire, said she had gone to the surgery after being asked to contact them about the results of a blood test but had been unable to get through on the phone.

    “I’m just called in, but they can’t do anything until Monday,” she told the BBC.

    “It’s a bit difficult, isn’t it? I’m going to be worrying all weekend now.”

  5. Longleat - you can only go to the drive-through safari parkpublished at 11:40 British Summer Time 19 July

    ... the rest is closed. So you're in luck if you want to see the lions!

    This Twitter post cannot be displayed in your browser. Please enable Javascript or try a different browser.View original content on Twitter
    The BBC is not responsible for the content of external sites.
    Skip twitter post

    Allow Twitter content?

    This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter’s cookie policy, external and privacy policy, external before accepting. To view this content choose ‘accept and continue’.

    The BBC is not responsible for the content of external sites.
    End of twitter post
  6. Wiltshire: Ticketing issuespublished at 11:35 British Summer Time 19 July

    • Longleat Safari Park is experiencing difficulties and is only able to open their drive-through
    • Swindon Town FC cannot sell tickets or print season tickets due to a national issue with Ticketmaster
  7. Gloucestershire: Latest issuespublished at 11:27 British Summer Time 19 July

    • YMCA in Gloucester's IT services are down
    • Morrisons said it is having "some issues" with payment in some of their shops and it is working hard to resolve it. The Morrison's in Hatherly is currently cash only.
    • Peacocks in Gloucester have put a notice on the door saying "cash only"
    • WWT Slimbridge is only taking cash
  8. Somerset: GP issues across the countypublished at 11:22 British Summer Time 19 July

    A number of GP surgeries are affected in Somerset, including:

    • Vine Street Surgery
    • Winscombe and Banwell Family Practice
    • Wells City Practice
    • Meadows Surgery in Ilminster
    • Park Medical Practice and Evercreech Surgery
    • Backwell Medical Centre
    • Taunton Road Medical Centre
    • Curo (Bath-based housing association)
    • Clevedon School Sports Centre cannot take any bookings
  9. Bristol: What are the latest problems?published at 11:19 British Summer Time 19 July

    • Some of Great Western Railway's customer facing systems, including information screens and ticket vending machines, are being affected by the worldwide IT problems. Trains are running normally but passengers are advised to allow extra time for journeys
    • Bristol Airport said some of its retailers are unable to accept card payments and advised passengers to check with their airlines before travelling. A spokesperson confirmed there had not been disruption to planes so far but expected to see some later
    • Avon Fire and Rescue Service is not currently affected but is preparing
    • Bristol Water is experiencing issues, but the billing department remains operating
    • Fishponds Family Practice systems are down and are seeing patients for emergencies only
    • Stoke Gifford and Conygre Road Medical Centre said it has been affected and is asking people with emergencies to call 999 or go to A&E
    • St Mary Street Surgery in Thornbury said it is only able to deal with urgent appointments
    • Watershed's card systems are down and they are taking cash only
  10. What's happened in the West of England?published at 11:11 British Summer Time 19 July

    Chris Kelly
    Digital Editor, BBC West

    There are a number of issues across the West of England following the global IT issue.

    A number of GP surgeries are suffering problems while some shops are only accepting cash payments, and passengers are unable to buy train tickets.

    We'll have the latest on this page.