Two South East rail firms are ranked worst for customer satisfaction
Southeastern and Thameslink had overall scores of 46%
Operators say satisfaction is higher and they are making improvements
London Bridge building work has caused disruption
The consumer group Which? polled almost 7,000 travellers
Updates on Thursday 18 February 2016
Vernon Dandy responded by email to the claims by South East rail operators that the upgrade work at London Bridge has been causing disruption to their services.
"The London Bridge works issue does not explain the large number of trains that are cancelled on Southern due to staff absence.
"It is a red herring used to disguise poor management."
Vernon Dandy
Hamish Reid
BBC News Online, South East
Of our four reporters travelling to the capital by train this morning, Chrissie Reidy was the most delayed, arriving 18 minutes late on her Southern train from Brighton to Victoria.
Ben Weisz was seven minutes late on his journey from Brighton to St Pancras on the Thameslink service.
Peter Whittlesea was 1 minute 40 seconds late (exactly) on his train from Canterbury East to Victoria.
Jack Fiehn had the best journey today with his train from Woking to Waterloo arriving on time. "It wasn't too crowded," he says.
My commute relies on catching a connecting train and I’d usually miss the connection 3 to 4 times a week because Southern was always running late. I now have to catch a much earlier train to ensure I get to work on time because I can’t trust Southern.
Brian Antell
Hamish Reid
BBC News Online, South East
Earlier this morning four BBC South East reporters set off on London-bound trains from Kent, Sussex and Surrey.
They have all arrived in the capital now. Did their trains get to London on time though?
BBC South East reporter Chrissie Reidy took this video of the Brighton to London train earlier.
Chrissie Reidy passenger
Which?'s campaign to Make Rail Refunds Easier, external is calling for train operators to do more to make rail delay refunds easier.
They say three in 10 (28%) respondents want better information at stations, and 17% want clearer explanations on trains.
The survey also found that around one in 10 (12%) travellers felt they had reason to complain about their last journey but disappointingly, a third (35%) of those that did complain were dissatisfied with how their complaint was resolved.
Image source, PAJust above Southeastern at the bottom of the table for customer satisfaction ratings were Abellio Greater Anglia with a 47% score, Southern (48%) and Arriva Trains Wales (49%).
Image source, Getty Images
Ben Weisz
BBC Sussex reporter
I'm travelling from Brighton to St Pancras on the 07:22 Thameslink service.
I've reached East Croydon seven minutes late and despite half term it's heaving.
Tim Loughton, MP for East Worthing and Shoreham, says he has been posting Govia Thameslink's punctuality "or lack of it" on his website, external for the last two weeks.
He said he's invited the company's managers to account for the "rubbish service".
"To add insult to injury they now want to close down local ticket offices."
Chrissie Reidy
BBC South East Today reporter
There's standing room only for many passengers on my train from Brighton to London Victoria.
We've just left Gatwick en route to Victoria.
BBC Surrey's Jack Fiehn says he's arrived on time at London Waterloo after travelling on the 07:32 from Woking this morning.
"On time and not too crowded - although accept this might not be usual."
Is this how your train usually looks as you commute to work? Join in the debate on the service you get from the train companies in the South East using the hashtag #SERail, external.
Image source, PASouthern commuter Ben Franklin is not impressed with the service he receives.
SE Rail Day vox pop
To reiterate the point about dirty facilities, Which? have tweeted this rather grim picture.