Two South East rail firms are ranked worst for customer satisfaction
Southeastern and Thameslink had overall scores of 46%
Operators say satisfaction is higher and they are making improvements
London Bridge building work has caused disruption
The consumer group Which? polled almost 7,000 travellers
Updates on Thursday 18 February 2016
Which? executive director Richard Lloyd, said: “Our report shows that commuters are getting a raw deal from their train operator.
"Whether it's dirty facilities on the train, overcrowding or delayed trains, it is clear operators need to up their game.”
He said rail operators need to do "much more to treat their customers fairly".
Chrissie Reidy
BBC South East Today reporter
BBC South East's Chrissie Reidy is travelling from Brighton to London Victoria.
"Did I speak too soon?" she says.
"We've run into problems - something about doors."
The operator of the Gatwick Express, Southern, Thameslink and Great Northern says it is "working hard" to improve performance, but rebuilding work at London Bridge station is partly to blame.
"The recent National Rail Passenger Survey showed a much higher satisfaction rate. However, what both surveys show is there is still much to do to meet our passengers’ expectations," a spokesman added.
"The Which? survey of fewer than 1,200 passenger journeys has to be seen in the context of the 1.1 million passenger journeys made on GTR every weekday."
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Southeastern has blamed long-running improvement work at London Bridge for disruption to train services in the South East.
Image source, PA"We're part way through a £70m investment programme, refurbishing our trains and stations, providing more frontline employees for passengers, improving customer service training and providing more real time information during journeys," a spokesman said.
He added the operator was "working hard to improve punctuality and minimise delay".
How is your journey to work this morning? Join in our debate on rail services in the South East using the hashtag #SERail.
Image source, Which?The fifth annual Which? rail satisfaction survey says commuters are still suffering the worst service and operators aren’t informing passengers when they’re due compensation.
Issues raised by the nearly 7,000 people polled included overcrowded trains, poor value for money, dirty carriages and problems with complaints handling.
Just under a third of commuters experienced delays on their last journey, the survey found.
BBC South East's Chrissie Reidy is travelling to London Victoria from Brighton this morning.
If you see her, then let her know how your journey is going.
Compared to Southeastern's rating of 46% in overall customer satisfaction, Grand Central, which operates on the East Coast Main Line, come top with 79%.
Hull Trains was second with a customer score of 73%.
Reporter Jack Fiehn will be reporting live on BBC Surrey and tweeting using the hashtag #SERail throughout the morning.
Edward Welsh from the Rail Delivery Group told BBC Breakfast: "We know we need to do better.
"We need to improve."
Speaking to Charlie Stayt, he added: "We know we need to run more trains on time more often."
Southeastern was the joint worst performing operator with an overall satisfaction score of just 46%.
Thameslink and Great Northern joined Southeastern at the bottom of the table.
Hamish Reid
BBC News Online, South East
Welcome to the BBC South East's Rail Day. A Which? survey has found three of the region's rail companies have been ranked the among the worst in the country for customer satisfaction. We'll have reaction from the rail companies and travellers throughout the morning. #SERail