BBC News England

Two rail companies running trains in Herefordshire and Worcestershire have been criticised by the commuters using their service about delays and overcrowding.

Image source, Getty Images

Arriva Trains Wales had an overall satisfaction score of just 49% in the survey, by the consumers group Which?.

First Great Western and Arriva Trains Wales were both also named among the worst commuter services for delays.

Kate West
Journalist, BBC Hereford & Worcester

Here are some of the main stories we are looking at in Herefordshire and Worcestershire:

- West Mercia Police need to do more to protect vulnerable people, particularly missing children, says a watchdog

- The three companies running trains in Herefordshire and Worcestershire are near the bottom in new rankings for customer satisfaction

- Worcester has won an award for the large number of heraldic symbols that can be found around the city centre

Charlie Slater
BBC Weather presenter

After a cold and frosty start to the day, it'll be mostly dry and bright, with sunny spells. 

However, there will be some isolated showers around, which could be heavy and possibly wintry over the higher ground.  Highs of 7C (45F).

BBC Travel

in Leominster, the High Street is closed due to roadworks between South Street and Broad Street. More from BBC Travel.

Jerry Chester
BBC News Online

Welcome to the Local Live service for Herefordshire and Worcestershire on Thursday morning. 

We'll be bringing you all the news, sport, travel and weather as it happens. 

If you'd like to get in touch you can email, tweet us on @bbchw, external or message via Facebook, external.