NHS letters: 'An inquiry is under way'published at 15:56 British Summer Time 10 August 2017
Michele Paduano
Health correspondent, BBC Midlands Today
An inquiry is under way after 22,000 NHS letters weren't sent to GP's across Worcestershire over a seven-year period, from 2011.
The plan is to review the most urgent cases first, but leave any patients who have already died until the end of the process.
Any worried patients should contact the PALS service on 0300 1231732.
Quote MessageThis is a serious issue which we are working hard to quickly address, however it is important we reassure our local communities that more than half a million patients are seen in our outpatient departments each year and the vast majority of these patients will have had the appropriate letters sent to ensure they receive the right follow-up care."
Michelle McKay, Chief executive, Worcestershire Acute Hospitals NHS Trust