FGW online staff in Twitter firing linepublished at 11:55 British Summer Time 9 July 2015
If you've had a rough morning, just imagine being in charge of the First Great Western Twitter feed, external, which has come under fire during today's strike.
Ben Furnival tweets, external: So annoying I'll miss my meeting in Worle tomorrow as train has been put back 4 hrs. £120 ticket and nothing I can do
FGW replies: Sorry... You will be able to get a full refund on your tickets - Jess
Elizabeth Mistry tweets, external: just a note to say #thankyou for such a prompt twitter response. 10/10 for customer service, especially on such a difficult day.
FGW says: That's really lovely of you to say, thank you! Jess