'One in four' ambulance staff abused or assaultedpublished at 09:42 British Summer Time 11 April 2018
Stefan Pidluznyj
Local Democracy Reporter
About one quarter of 999 staff working in the East Midlands were abused or suffered physical violence at the hands of patients, a new study has revealed.
Figures released as part of the National NHS Staff Survey have shown that 26% of 1,200 East Midlands Ambulance Service (EMAS) staff surveyed experienced physical violence at work from patients, relatives or members of the public.
This figure jumps significantly to 40% when taking into account harassment, bullying or other abuse 999 staff have suffered from patients and the public in the last 12 months.
A small number (2%) said they had been attacked more than five times by patients in the last year, with 8% of respondents claiming they had been bullied or abused by the public on more than 10 occasions.
EMAS performed better than the national average of one in three staff experiencing physical violence and 47% suffering abuse or harassment from patients.
Quote MessageOur staff on our frontline and in our control rooms work tirelessly to help and treat people every day and deserve to be treated with respect."
Richard Hunter, Ambulance operations manager, EMAS