Passengers left out in the coldpublished at 17:01 Greenwich Mean Time 20 December 2018
Bob Dale
BBC Live reporter
One family were jetting off for a winter sunshine holiday, so were caught out badly by the disruption.
Quote MessageWe are now in a hotel in Heathrow after being sat outside in the cold waiting for a coach transfer at 13:30 in the freezing cold with no coats (we are going on holiday to the Maldives) with my family - 16 of us in total including two babies.
Megan Rayner