Parking changes criticisedpublished at 15:34 Greenwich Mean Time 18 December 2018
Huw Oxburgh
Local Democracy Reporter
East Sussex County Council has apologised for a number of 'transitional problems' after moving its parking shop services into three of its library buildings.
At a meeting on 18 December, the council's lead member for communities and safety Bill Bentley heard how the council had received 'negative customer feedback' after a major shake up of its parking services, seeing an expansion of the council's online parking service while over-the-counter parking services had been moved into Eastbourne, Hastings and Lewes libraries.
The changes had come in for some criticism, including a 162-name petition from Lewes residents which called on the council to allow residents to buy parking permits without registering online.
Attending the meeting on behalf of petitioners, Lewes district councillor Stephen Catlin said: "One lady who went into Lewes library and said she couldn't manage the computer was told she would really have to learn. The woman was suffering from macular degeneration. She is never going to be able to manage a computer."
In response, the council is offering support including home visits, the ability to register for permits over the phone and help from parking staff in each of the libraries once a week.