Unprecedented ambulance callspublished at 18:35 Greenwich Mean Time 28 January 2015
BBC Radio 5 live
Tracy Myhill, the interim chief executive at the Welsh Ambulance Service, tells BBC Radio 5Live that December was a record in terms of high demand. She says there were more than 40,000 calls and within that an unpredicted 25% increase in "red one" calls, which involve the sickest patients. She says there are complex reasons as to why response times for urgent ambulance calls in Wales are the worst on record. The chief executive adds that solutions could be found within the service itself by looking at staff rotas, for example. However, she says the ambulance service is part of a wider care system and there are issues within it that need to be addressed.