'It had been a shambles and thousands of people's lives were affected'published at 12:58 Greenwich Mean Time 16 January 2017
Pam Duncan-Glancy asks what made the Education Committee work so well in 2000 when it was looking for solutions to incorrect exam results being sent out.
Lord McConnell says the Education Committee was under pressure to make changes to the issuing of exam results "it had been a shambles and thousands of people's lives were affected".
He says this put the committee under pressure and therefore it worked better.