Banks 'must do more' for Welsh speakers, finds commission

Banks have taken a step backwards in the services they provide for Welsh speakers, the language commissioner says.

Meri Huws ordered a review of what banks offered in the medium of Welsh after a rise in complaints during 2014.

A lack of Welsh-speaking staff, call handlers and online banking facilities were among the issues raised.

Others complained some cash points did not have a Welsh option, while some said they were unable to open an account in Welsh.