Bruno Mars show: Venue explains reason for 'ticketing issues'published at 14:58 British Summer Time 25 April 2017
Stephanie Barnard
BBC Local Live
The Barclaycard Arena has explained to Bruno Mars fans the "ticketing issues" which meant they struggled to get into last night's gig.
People were left outside the city centre venue for hours.

Quote MessageWe know there were ticketing issues at the Bruno Mars concert last night. Standing customers were re-issued their tickets in March to specify whether they were in the front or rear standing block- this was intended to simplify the entry process for customers. All customers should have received these through the same channels as they did their original tickets, however, we acknowledge that the customer communications to support this update were not sufficient. We are communicating directly with customers ahead of tonight’s event, and have put plans in place to mitigate any potential issues. We apologise to all customers affected."
Guy Dunstan, General manager of the Barclaycard Arena