Quarter of trains out of service, TfW admits in apologypublished at 07:59 Greenwich Mean Time 21 November 2018
BBC Wales News
A train operator running services to Birmingham, Cheshire, Shropshire and Herefordshire's apologised to passengers, saying more than a quarter of its trains are currently out of service.
Transport for Wales (TfW) and Network Rail said 36 of Wales' 127 trains were being repaired - causing delays and cancellations in recent weeks.
The organisations took out full page ads in Welsh newspapers yesterday and admit passengers "deserve better".
However some commuters have dismissed the apologies as "hollow" with one describing a particularly "difficult day" with hold-ups caused by trains not running and replacement bus services running late.
Phil Owen got on a train in Carmarthenshire, hoping to reach Chirk, near Wrexham, before noon to see his mother but says he had to give up, getting only as far as Shrewsbury just after 13:00.