'We're on the case' train firm promises over disruptionpublished at 12:06 Greenwich Mean Time 20 December 2019
Louise Hancock
Newsreader, BBC WM
A train operator's insisting its new timetable should improve their service after months of delays, cancellations and overcrowding.
West Midlands Trains operates London Northwestern Railway and West Midlands Railway, running services from London Euston to Birmingham and around the Midlands.
The firm is publishing its performance figures through December, external.
It's had a lot of disruption due to shortages of train crews, particularly, over the past few weeks and months and it's affecting services today in parts of the region., external
Francis Thomas, from the operator, told BBC WM it was making progress.
"We have put in additional rolling stock and we're going to get more over the coming months and a brand new fleet arriving in the second half of 2020 so we're on the case, we're not pretending that we've solved everything," he said.