Ambulance Live: Pause for thoughtpublished at 13:12 Greenwich Mean Time 30 November 2016
Nikki Fox
BBC Look East
One of the things that's most striking about today is the social care that the East of England Ambulance Service crews provide.
They spent an hour and a half with Larry, who needed his wound glueing after he fell and banged his head on a radiator.
They then called social services, relatives, the GP, the sheltered housing unit and spoke to a neighbour.
It all takes time. It's their responsibility not to leave until they are sure he is OK.
We hope Larry is back to his old self soon.