Derailment 'where track branches'published at 09:56 Greenwich Mean Time 9 November 2016
The tram appeared to have derailed at a point at which the track branches.
People living nearby told of hearing a loud noise and seeing the injured being carried off on stretchers.
Initial figures suggested 40 people had been hurt and five trapped, in what the Met police described as a "serious incident".
London Fire Brigade sent eight fire engines and more than 70 firefighters to the scene at Addiscombe Road.
Station manager Joe Kenny said: "Firefighters have released a number of people and two people remain trapped.
"All the emergency services are working closely together to help those involved in this incident."