BT's statement on Orford post office phone line miserypublished at 12:33 British Summer Time 14 October 2016
Vikki Irwin
BBC Radio Suffolk political reporter
In a statement, BT said: “We are sorry for the problems that have been experienced on this account, which is currently causing problems with service.
"We have spoken to the customer and apologised direct and assure them that we are doing all we can to get this cleared as quickly as possible.
"We will keep the customer updated on all progress.”