Water firms failed customers during 'Beast from the East'published at 07:44 British Summer Time 19 June 2018
BBC Business News
Some of the UK's biggest water companies, including Severn Trent, did not support customers properly during this winter's Beast from the East snow chaos, causing "significant hardship", Ofwat has said.
Coventry carmaker Jaguar Land Rover agreed to stop production to preserve the water supply for homes, hospitals and schools and Cadbury also sent workers home during the freezing weather in March.
The regulator said more than 200,000 customers were left without water for more than four hours and tens of thousands were cut off for days.
Severn Trent, South East, Southern and Thames Water performed worst, it found.