Council apology over woman's carepublished at 17:46 British Summer Time 4 April 2019
Local Democracy Reporting Service
Carl Jackson
Carers failed to turn on a frail woman’s heating hours before she passed away prompting a watchdog to demand Birmingham City Council apologise to her partner., external
The Local Government and Social Care Ombudsman upheld a complaint against the authority finding fault with their care although did not conclude it contributed to the cause of death.
The woman, who has not been identified, suffered from health conditions which caused "significant difficulties" with mobility, speech and daily living activities.
The council agreed with the watchdog’s recommendations to apologise as well as review its own complaints handling which was described as "confusing".