BA boss demands action on Heathrow queuespublished at 09:49 British Summer Time 6 August 2018

The boss of British Airways has criticised long queues at Heathrow, saying arrivals face two-hour waits to get through border control.
Alex Cruz has written a letter to the Times, external saying queues at the London airport are "significantly worse" than other major hubs across the world.
The letter is in response to proposals for "UK-only" lines after Brexit.
He said that was a matter for government, but its priority should be preventing long queues now.