Other firms 'profiting' from Thomas Cook's collapsepublished at 18:29 British Summer Time 23 September 2019
Sophie Madden
BBC News
Customers of Thomas Cook have been rushing to book new flights and holidays after the tour operator's collapse.
Efforts are under way to bring thousands of holidaymakers back from abroad but, for people waiting to go away, they've had an anxious wait.
Heather Plant, from Kidsgrove, Staffordshire, told the BBC she was due to fly on Wednesday and "raced down" to an independent travel agent this morning.
"I’m not sure how we are going to get our money back yet, it will take a while. But we’ll get it back eventually.”
Friends Susan Winship and Louise Hancock, from Biddulph, Staffordshire, had spent 18 months planning their family holiday to Florida, and were due to fly on Saturday.
They said they would have been "devastated" if they were forced to cancel and have seen the price of flights to Tampa increase from £500 on Saturday to £1,100 today.
“I think it is shameful, organisations are profiting from people’s emergency situations and it is not very nice, really.”