Listen: York Hospital scheme to cut A&E waiting times proves successpublished at 08:14
Elly Fiorentini
BBC Local Live, York
A new system introduced to help reduce patients' waiting times at York Hospital's A&E department is working well, staff there say.
A "navigator" has been introduced to assess patients when they turn up in the department.
As a result, about 20% of them are being redirected and sent to their GP or a pharmacist.
I've been finding out how it works: