Family had to sit on floor of TUI planepublished at 08:32 Greenwich Mean Time 14 January 2019
A family returning from holiday found they had no seats once they had boarded their plane and spent part of the flight sitting on the floor.
Despite having boarding passes, the Taylors found empty spaces where their seats should have been.
The family, from Alcester, Warwickshire, was flying from Menorca to Birmingham with TUI airlines.
The Civil Aviation Authority, which is looking into the matter, says passengers must not be left unseated during any stage of the flight.